Your privacy

Privacy Policy

KayStay respects your privacy. This policy explains what we collect when you book a stay, use our website, or partner with us—and how we use and protect that information.

Information we collect

We may collect your name, email, phone number, reservation details, identification documents required for check-in, payment-related information processed by our payment partners, and communications you send us via email or WhatsApp.

How we use information

• To confirm and manage your reservation and check-in
• To provide guest support, concierge services, and safety assistance
• To improve our properties, website, and owner services
• To comply with legal obligations in Vietnam and applicable jurisdictions

Sharing & retention

We share information only with service providers who help us operate (booking systems, payment processors, cleaning partners, building management) under appropriate confidentiality terms. We retain data only as long as needed for reservations, support, accounting, and legal requirements.

Your choices

You may request access, correction, or deletion of personal data where applicable law allows. Contact us at booking@kaystay.com or via WhatsApp. See our FAQ for common guest questions.

Contact

Questions about this policy: booking@kaystay.com. Owner inquiries: partner@kaystay.com.